E Zpass
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E Zpass Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
E Zpass has 1.4 star rating based on 111 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When it works traveling, Discount, Ease of tag use.
Cons: Worst service, Terrible customer service, Billing.Recent recommendations regarding this business are as follows: "Absolutely not", "Don't waste your time with customer service agents!", "Don't waste your time calling 888 288 ****", "Pickup the phone!", "Take non-toll roads or pay cash".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
E Zpass has 1.4 star rating based on 111 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When it works traveling, Discount, Ease of tag use.
Cons: Worst service, Terrible customer service, Billing.Recent recommendations regarding this business are as follows: "Absolutely not", "Don't waste your time with customer service agents!", "Don't waste your time calling 888 288 ****", "Pickup the phone!", "Take non-toll roads or pay cash".
Most users ask E Zpass for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top E Zpass Reviews
"Lost my Ezpass"
I lost my ezpass please I need new Ezpass My name , Talukder Shamim Shobuj DOB-12/31/1973 Address 41-65-75th Street, Apt #A-7 Elmhurst NY-11373
"Crap service"
Unable to reach anyone by phone wait for hours on hold cannoy access info online worst company worst service
Albany, New York
Crap service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No answer at all
Preferred solution: Price reduction
No answer after holding 30 minutes multiple times.
Preferred solution: Them to answer calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Utica, New York
After being on hold for over an hour. A live agent didn't want to do their job!
User's recommendation: Don't waste your time with customer service agents!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newburgh Town, New York
Billing Issues
All vehicles are registered to the EZPass account holder. The app rarely works or won't let me sign in.
Transponders are always in the vehicle where they can be read. I bought two new vehicles, and before I could update my plates, we went through toll booths. Mine you my transponders were in the vehicle. I received one tolls by mail, and went online to pay it or connect it to my account.
Yet, the EZPass website and tolls by Mail sites are apparently separate and don't communicate. Ezpass knew who to send the bill to, but didn't think to check if my tags were stolen, or just bill my account. Months after thinking I fixed it, I received a separate bill saying I now have a violation of $50.00. I went online, and it is showing a violation that wasn't there the last time prior to the bill I thought I fixed.
But that bill was still there too. I corrected it again, it says it is in dispute? I tried calling, and that is a nightmare, only when I was finally on hold to speak with someone I was informed my hold time was over an hour due to high call volume. (I wonder why).
I also sent an email. While on the EZPass site it shows I have no outstanding bills or violations. So which one is it?
How about employing everyone that lost their booth jobs in the customer service center, and how about getting a website that meets 2024 standards. What are you doing with our money, because the roads, app, and website are horrible!
- And customer service
- App
- Website
Preferred solution: Price reduction
Queens, New York
Rude Staff, Rude Managers, Not Willing to Help
User's recommendation: Absolutely not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallington, New Jersey
Me llego un monto de pago alto
- Es que tengo la maquina de zpass
- No se porque me llega infraccion
Preferred solution: Price reduction
Lehighton, Pennsylvania
Trying to reach Customer Service
User's recommendation: Don't waste your time calling 888 288 ****
Niagara Falls, Ontario
Horrible Billing & Customer Service
I don't even know what to say about E-Z Pass NY. They charged me $50 in late fees on a $4 toll that was 2 months overdue, despite me having paid it.
I paid that and setup EZpass to avoid this a second time. Entered banking and credit card information and select pay as you go. Just got a notice that I had a $20 fine because my bank and credit card information was not working and I hadn't paid the balance. What balance, it was pay as you go?
1 hour on the phone and both operators kept saying the same thing..it removes accounts automatically when it fails. Why didn't you notify me? It removes it automatically. You have my email why didn't you notify me?
They should have. Why didn't you use the credit card the website specifically said it would use as backup? It removes it automatically.
What a joke, or at least it would be if it didn't keep costing me so much money. Criminals don't usually charge this much and are a lot more fair than this organization.
User's recommendation: Take non-toll roads or pay cash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, New York
I've put more than enough money for what I've traveled and still always come out negative, nys is robbing people, I'm going to start keeping my own log
User's recommendation: Keep track of your own tolls and beware because they are robbing you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Cannot open an account on line or by phone
Baltimore, Maryland
Billing
User's recommendation: Find a better route
New York, New York
Tag bags. Need 4
User's recommendation: Pickup the phone!
Payment assistance
New York, New York
A bunch of crooks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
She is not able to solve my issue
Preferred solution: Full refund
About
An electronic toll collection system which takes cash, coins and toll tickets out of the toll collection process.
E Zpass is ranked 101 out of 253 in Cash Services category
USA
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I'm in the same boat. Sent them a copy of my statement showing my transponder read at other toll locations but they did not read my statement and sent the $75 to collections.
I will be contacting MA where my account is held for assistance.
Delaware took note and apologized for the inconvenience. Why must we pay for their faulty equipment ?