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Called Customer Service [ oxymoron ] to report charges to my account/device that were not made by my use of bridges in my area. I hadn't been to work at all that week, and the hours that the device was allegedly used were well off my normal use of EZPass. I was told I...
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1.1
I didn't like
  • Being asked extraneous questions
#1116348
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It has been 3 days since I tried accessing my account. First, it gave me an Error Message, tried to reset my password several times, it said to wait a "couple" of minutes. Never came. Called the toll free number at different times and spoke with: ASHLEY,...
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2.3
I liked
  • Discount
I didn't like
  • Worst service
#1092172
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Customer service reps are NOT helpful, NOT knowledgeable and they do NOT work with customer in this early stage while THEY are working out the kinks in THEIR system, and learning how things work themselves. They know they are unfair and they know they are getting away...
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1.1
I didn't like
  • Worst service
#1088429
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Ez Pass - This is a scam

Ez Pass
#1071197
Ez pass is a scam, do not fall for it, I am from NJ and it is just another trap to bill citizens 50$ through the mail. Stay off the roads and dont spend any money on anything until something changes.
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Short Review on December 16, 2016

Ez Pass
#974628
1.0
Details
I finally got so fed up with them double billing me every month that I cancelled my account.
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Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Reliability
Staff
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Ez Pass Toll Review

Ez Pass
#955685
1.3
Details
Ny and nj ez pass is horrible i pay 6.25 a trip into ny as long as i got 3x a month. Now when you go through the goethals the goethals have no window to tell you if the ez pass paid or if it didnt these mfers are ripoffs really im about to get rid of these crooks . Nobody knows the executive management address or names like really
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on September 19, 2016

Ez Pass
#921293
I am having hard time finding place to put transponder on my windshield. Have Jeep Renegade and rear mirror attached to box in upper middle of windshield. Have tried several places and won't work.
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Couldn't get into my account and after not working for 10 minutes, she tells me there is NOTHING they can do. At least 4 times she was ready to hang up with no resolution and still an inability to log on. She said there was NO ONE I could talk to to help. My...
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#1075477
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HAve tried to register a new EZ Pass at least 15 times & once I get ' to the end I get a response " error occurred, try later " I need it now...there is NO customer service tele # only a recording of things for sale that I do not want Left a message in the contact...
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I liked
  • When it works traveling
I didn't like
  • Trying to register a new device
#1072931
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so I owe them upwards of $10k in total for less than a $1000 in tolls. some I know I didn't pay due to me having a newborn and going through lifes ups and downs. one day while driving was pulled over and ticketed for "toll evasion" and my registration was suspended so...
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#1064383
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I am normally not one of the people that says government can't do anything right but Mass EZ Pass is a prime example of morons in government. I have had an EZ Pass account since they started. Now they took the toll booths down and I need to rent a car. They told me all...
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2.4
#1042369
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The hours of operations are ridiculous! I was on hold and told I was call number 2 in que.....I guess its was quitting time because the message changed to "we are closed"...while I was already waiting to speak to a representive. I contacted them because I received a...
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1.0
#1040633
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I called E-Z Pass this morning as I was having trouble signing on to my account. It said I didn't have an ID. No where does it say how to update an account ID. All pages state you must sign on to your account. Star requirements. It says if you have a problem call. I...
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1.6
#1037756
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Contact Ez Pass

Mailing Address:
NJ E-ZPass Cust. Service Center
P.O. Box 52003
Newark, NJ 07101-8203
Phone:
(800) 333-8655
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Currently experiencing the same thing never received any notifications from them until I got a letter from a debt collector the other day contacted ex pass and they told me I haven't made a payment in over two years ( which isn't really possible since I had a credit...
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1.0
#1035954
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