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There are incorrect tolls on my account due to the same license plate number being assigned to a commercial vehicle. The first time it happened, it was one $28 toll for a commercial vehicle who went over the RFK bridge in the Bronx.

I disputed and it was refunded. A couple of months later, I was charged $260 in incorrect charges. Because I had auto-replenishment on, they took a lot of money right out of my bank account, that they had to refund to me. A few days after that, my account was -$352, when I should have had a positive balance of $40.

I have disputed these, but so far they have not fully resolved the issue. They have only refunded some of the charges. My son drove home from Maine the other day with our other car, and because he was unaware of the problem, I am now going to be hit with toll violations, when in fact there was money in my account to pay for these. As of today, all of the incorrect charges have still not been refunded to my account.

I have called many times to talk to EZ pass about this, and they say there is nothing they can do. I have asked for a supervisor to call me back, and they have called when I am at work, and left messages with no direct contact info for me to call them back. I'm told it is impossible to get a direct line for a supervisor. They said I should just get a new license plate.

Obviously, someone didn't think this through when the EZ pass system was designed. The plate type is definitely being captured, and they should be able to cross reference this in their system. There is no way a passenger vehicle is going to be charged $28 for a toll. Telling me to get a new license plate is NOT a solution.

The plate has been in my family for years, and I actually pay a higher fee at the registry to have this plate, so they should be able to handle it. Also, getting a new plate costs money. Is EZ pass going to pay for me to get a new plate? Are they going to compensate me for the time I have to spend at the registry?

Also, why should I have to pay higher tolls for pay by plate when I have a perfectly legal plate and have done everything correctly? They are putting me at risk for additional fines, and wasting a lot of my time.

I should not have to spend any additional time and money due to someone else's incompetence. EZ pass seems unable and/or unwilling to resolve this issue.

Reason of review: Problems with payment.

Monetary Loss: $352.

Preferred solution: Refund all incorrect charges and implement a fix to their system so this does not happen again..

E Zpass Cons: Billing, Customer service, Website, Overcharging.

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